1) One year quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge when if any problem during the warranty period.
(2) Lifetime maintenance free of charge.
(3) Free training course at our plant.
(4) 18 hours on line service each day, free technical support.
(5) Machine has been adjusted before delivery. We will take machine photos and make machine working image for you, after gettingyour agreement, then we will book a ship.
(6) Providing technical services to the door(We have professional engineers to offer machine installation commissioning and maintenance).
(7) If you have any problem during your use.you need our technician to judge where the problem is and help you to solve it. We can provide team viewer and skype with cam till all of your problems solved.
Hongniu Laser is a professional CNC laser cutting machinery manufacturer integrating R&D, manufacturing and sales.
The manufacturing site is located near Jinan Yaoqiang Airport with convenient transportation; it covers an area of more than 6.7 hectares (66,666 square meters).
The single workshop area reaches about 20,000 square meters.
our work shop
Hongniu High Quality fiber laser cutting machine with ISO, CE Certificates
1), Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across
the world. We need your machines running in order to keep your business running.
2),Q: I am not sure if this machine suitable for my work?
A: Don't worry, just tell me your working materials, max working area and cutting thickness,
then I will recommend you the most suitable machine for you.
3),Q: Are you factory or trading company?
A: We are factory, which manufactures CNC cutting machines , with 10 years experience
in CNC machine’s industry.
4),Q:How can i do if the machine goes wrong?
A:If confronted with such problems,online service is offered,you could contact our sales.
Also,we offer engineer delivery service.Please contact us asap and don’t try fix the
machine by yourself or someone else.We will response within 12 hours as quick as we
can to solve it for you.